Shipping & Returns

Shipping Policy

Order today to receive your piece within roughly two weeks. Every item is made to order and the resin used takes time to cure — we always endeavour to reduce production time as much as possible.

• We currently deliver to the UAE only, shipping from the United Arab Emirates.
• Cost to ship under 5kg is a flat rate of AED 22. Beyond that, shipping depends on weight and destination, calculated at checkout.
• You'll receive a tracking number by email to follow your package, shipped via Jeebly.
• Delivery times may be delayed by reasons beyond our control (weather, government warnings). We cannot be held accountable for courier delays after dispatch.

Processing Times

Made-to-Order: please allow 7 to 14 business days for resin pouring, design variations and full chemical curing before your package is handed over to our Dubai courier.

Return Policy

As our resin art pieces are made-to-order and individually custom-crafted, all sales are final. We do not accept returns, exchanges or cancellations once production has started.

Damaged in Transit & Shipping Issues

While all our resin artworks are carefully packed in protective wrap, fragile items can occasionally experience rough handling during transit. Because our items are custom made-to-order, we cannot offer cash refunds. However, if your order arrives broken, cracked or significantly damaged due to courier transit, we will happily create and ship a replacement piece completely free of charge under the following conditions:

• You must notify us via email within 24 hours of the courier tracking timestamp marking the package as "Delivered".
• Your email must include clear, high-resolution photographs of the damaged item as well as photographs of the exterior shipping box showing how it arrived.
• Minor superficial variations, tiny air bubbles or slight colour shifting are natural characteristics of hand-poured art resin and are not considered manufacturing defects.